Refund policy

Return Policy

At Torque Corner, we want you to feel complete confidence in the calibration accuracy, smooth 72-tooth ratchet action, and ergonomic balance of our torque tools. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because precision torque wrenches are calibrated measuring instruments whose internal spring tension and square drive anvils are sensitive to over-torquing, breaker-bar misuse, and workshop grease contamination, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Calibrated Instrument Condition

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following condition criteria:

  • The torque wrench, digital torque adapter, precision bit driver, or socket set must be completely unused on vehicle/bicycle fasteners, unsoiled, and in its original, brand-new condition.
  • Square Drive Anvil & Calibration Seal Notice: Tools may be visually inspected indoors in clean, dry hands to examine scale legibility and build quality. We strictly cannot accept torque wrenches that have had sockets snapped onto the square drive anvil or been used to tighten bolts (attaching a socket leaves immediate ball-detent wear marks on chrome-vanadium drive squares, while applying load or leaving the scale wound above zero alters factory calibration tolerances).
  • Internal tamper-evident calibration adjustment screw seals must remain 100% unbroken and untouched.
  • Handles, ratchet heads, and protective nylon wheel-socket sleeves must be 100% free of automotive grease, engine oil, brake dust, or concrete drop scratches.
  • All original packaging—including custom blow-molded hard storage cases, individual serial-numbered ISO 6789 calibration certificates, extension bars, adapters, attached hangtags, and user manuals—must remain 100% complete and undamaged inside the return parcel.
  • Commercial automotive workshop bulk orders or items sold as clearance are strictly ineligible for change-of-mind returns.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because calibrated steel torque wrenches are heavy precision instruments requiring padded outer boxing against drop impacts in transit, we recommend using a trackable shipping service with parcel transit insurance, as Torque Corner cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@torquecorner.shop within 30 days of delivery. Please include your order number, tool model/serial number, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a drive size, Newton-meter range, or delivery address), contact us immediately at support@torquecorner.shop.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our metrology quality control inspectors will examine each tool under bright lighting (verifying unscratched chrome drive anvils free of socket detent marks, intact calibration seals, grease-free knurled handles, matching serial-numbered ISO 6789 certificates, and undamaged hard storage cases). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@torquecorner.shop for further assistance.