Shipping policy

Shipping Policy

Thank you for choosing Torque Corner. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can equip your workshop or garage with precision calibrated tools without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible calibrated torque wrenches, digital torque adapters, bicycle torque driver kits, and Cr-Mo socket sets delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each torque wrench and socket set undergoes zero-setting spring relaxation audits, ratchet pawl engagement tests, serial-numbered calibration certificate matching, and shock-cushioned packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling for precision steel instruments.

4. Shock-Insulated Protective Packaging & Order Tracking

To safeguard delicate internal calibrated springs and strain-gauge sensors from transit drop shock or miscalibration, all Torque Corner wrenches are housed inside custom-molded blow-molded hard cases cushioned with high-density EVA foam within reinforced double-wall corrugated cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Torque Corner is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.